Unscheduled menu prompts on your payment terminal can be confusing and may take time away from your business if you need to stop to consult a manual or call customer support. Once you speak to a representative or review the instructions, the fix is often very simple. I can do this myself! Why does this message pop up on your terminal, you may ask? Like most technology companies with hardware and software, Moneris regularly updates its systems to improve the security and performance of your terminal.
Just like apps on your smartphone or tablet! Our Re-initialization instructions are easy to follow. You can complete the task in less than five minutes in most cases and get back to business. Find your terminal below and click to find the instructions. Verifone Terminals Vx, Vx, Vx The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed.
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Replies will be sent to you at. We appreciate your feedback about your support experience with SkyVerge, developers of Moneris Gateway. This helps us maintain high standards on the WooMarketplace, and helps SkyVerge improve. Glad to hear it went well with SkyVerge. Tell us more. Has anything changed since you first reached out? Is there anything new that you'd like us to know? Moneris processes more than 3 billion credit and debit card transactions a year, for overmerchant locations across North America.
This extension brings quality service and processing for Canada to your WooCommerce store. The Moneris extension allows you to keep the customer on your site for the checkout process, allowing you greater control over the checkout experience so that you can test and implement the most effective experience for your store.
Accept payments in both Canadian dollars and United States dollars! See our Frequently Asked Questions for recommendations. Shop owners can now completely customize address and card security code checks directly from their WooCommerce settings page for both AVS and CVV errors. Using the Moneris extension allows you to decide what your checkout process will look like, while keeping the customer on your site for the entire process. This gives you maximum control over this experience, providing a seamless checkout process for the user and maximum customizability for the business owner.
You can also optionally use a hosted checkout field Hosted Tokenization if enabled in your Moneris account to gather credit card details. This reduces security risks, as it prevents credit card details from being passed through your servers.
An SSL certificate is still required for maximum security.Card brands introduce ongoing technical and business enhancements that may affect the way you accept card payments. As a merchant, you are required to follow the procedures set by them. These enhancements may require you to review your operating procedures, and modify them as necessary by the required implementation date.
Below is a list of current compliant releases. Visa, Mastercard, and Discover are introducing a new purchase return authorization mandate that will affect all merchants that process customer returns. Currently, Moneris authorizes merchant returns on behalf of the card issuer. This process will help enhance cardholder confidence in the payments system, as the information they receive on purchase returns will better align with what they see on purchases.
This will offer a number of key benefits for merchants:. There is a possibility that merchants may see declined refund transactions due to the following reasons:. Merchants should closely examine their business processes to ensure that a cardholder can be reached should a refund transaction be declined.
In the event of a declined refund, merchants have three options to pursue in the following order:. All options are contingent on a declined refund and should be used at the discretion of the merchant based on existing refund policies and risk tolerance for their business. Moneris recommends that merchants avoid refunding to a card of a different brand to reduce the risk of fraud. To avoid any disruption to your business, you will need to apply the following updates to your systems.
UnionPay will be monitoring BIN acceptance rates and may impose non-compliance assessment fees to businesses that are unable to accept 81 series and 8-digit BIN cards by the December 31, deadline. For businesses using a standalone payment solutionplease contact the Moneris Support Center at with your questions. If you are using an integrated payment solutionplease contact your POS integration partner for assistance with re-initializing your payment processing application s.
This will impact the way merchants accept card present CP and card not present CNP payments for domestic and international transactions.
These changes took effect April 12, for domestic transactions on both card brands, and October 12, for international transactions using Mastercard. CVV2 Visa only Visa introduced a requirement on October 14, requiring telephone order and e-commerce merchants to capture CVV2 at checkout and include it in the authorization request. This rule does not apply to updated March :. Merchants using the Moneris Gateway are required to make changes to enable CVV2 information capture at payment checkout.
Affected services include:. For details on required changes, please see: www. Stored Credential Transaction Framework Visa and Mastercard Visa and Mastercard are updating their security policies for CNP transactions, beginning with the introduction of the Stored Credential Transaction Framework on October 12,which outlines the requirements for initial storage and subsequent use of payment credentials. For more information on the respective changes announced by Visa and Mastercard, please visit: Visa: Moneris.
Effective April 13Visa will be implementing the Visa Claims Resolution VCR initiative to reduce the number of chargeback disputes and improve the overall efficiency of the dispute resolution process.The global pandemic has introduced significant shifts in the online buying behaviours of billions of people.
As consumers practice social distancing, the retail industry is seeing increases in ecommerce activity on everything from supplies to entertainment. Investing in an online store can be a valuable addition to your revenue stream. The strength of ecommerce lies in its convenience as potential customers can find your business from anywhere with an internet connection. As more and more Canadians turn to online shopping, you can get your business in front of shoppers who are currently browsing online.
In the first part, we laid the groundwork with some pre-launch preparationso the next step is to choose the right ecommerce solution for your business. Every small business has specific needs, while different platforms have their strengths and weaknesses. The most important factor in choosing the best ecommerce solution is whether it offers the right features for your business.
Every business has unique needs, and your ecommerce platform should reflect them. Here are some of the factors to consider when making a decision about which platform to use:. Accepting online payments can seem like a daunting business decision if you're not fully up to date on the steps involved.
However, for retailers, there's no time like the present to open your business to online customers. Many payment processors mention having payment solutions that are web developer-friendly. But what about business owners that don't have the money to hire additional help?
Perhaps you don't have a website yet and want an all-in-one ecommerce solution. Moneris can help. We have end-to-end solutions specifically designed to make your business digitally available—whatever option you choose. The reach of online shopping is unmatched, provided you have a user-friendly website. You can choose three ways to build a website, each one varying in price and required expertise. While this might sound like the most appealing option to some hands-on entrepreneurs, it's not nearly as simple as it sounds.
Building your website requires experience in coding and can cost you a lot in terms of time. If you don't have the knowledge and skill to build your website, then the logical conclusion would be to hire someone who does.
However, this might not be the most viable option, as hiring a high-quality web developer can eat into your budget. The going rate for a web developer can range from a few hundred to a few thousand dollars, so you are truly paying for what you get. If you want a stunning site that offers a seamless shopping experience, then cutting costs with an inexperienced developer is not the way to go. For many small business owners, using a website builder is the perfect compromise.
See what AiDA can do for you:. One of the most important factors to consider when selecting a website builder are built-in ecommerce features and integrations. These robust features help transform your website from a basic source of information to a competitive destination with a seamless shopping experience.
Bookmark has all the features you need to sell online and across multiple channels with confidence. With their powerful integrations, you can easily add your online store to Google Shopping, eBay, Amazon, Facebook, Instagram, and any other social media site. In the same vein, it offers you access to analytics with detailed information and insights on your website visitors and performance.
With Moneris' robust payment platform, combined with Bookmark's simplified approach to website building, you can get a complete ecommerce solution that helps you succeed online.
It encompasses everything from website creation to processing payments, so you focus on running your business while we take care of everything else. Your ecommerce website might be another point of contact that loyal customers have with your brand, but it can also help you reach new customers. You want to make sure it represents your business and highlights everything you have to offer.Do you have an experience with Moneris you would like to share with us?
Your Merchant Number can be found at the top of your monthly statement. Do you have an experience that you would like to share with the Office of the CEO? We invite you to do so by using the form below. The Office of the CEO will contact you within 1 business day of your request. Have they gone above and beyond to make sure your needs are taken care of?
We would love to hear your story. Alternately, if your service inquiry has not been satisfactorily resolved, please fill out the form below. A Customer Relations Manager will contact you within 1 business day of your request.
Moneris Solutions Corporation Moneris uses the telephone as an important way of staying in contact with our customers and for communicating with potential customers. Moneris may, from time to time, contact existing and potential customers to offer products and services that may be of interest.
On occasion, Moneris Solutions Corporation may use third party service providers to offer our products and services to existing and potential customers. In these circumstances, we work with our third party service providers to ensure that they comply with this policy.
Moneris maintains a record of the name and telephone number s for existing customers and potential customers who inform us that they do not want to be contacted by telephone for solicitation purposes. Please keep in mind that if you have an existing business relationship with Moneris, it does not mean that you will not receive any calls from Moneris Solutions Corporation.
We may still contact you by telephone for non-solicitation purposes which would include providing you with the products and services that you have requested and other service-related matters.
Is It Time to Update your Credit Card Machines?
It will take up to thirty 30 days for your name and telephone number s to be removed from any solicitation programs that are currently under way. Your telephone number will remain on our Do Not Call List for 3 years. If your Business name, address or telephone number s change, you must provide us with your new information in order for your do not call status to remain in effect.
If you do not wish Moneris Solutions Corporation to contact you by telephone for solicitation purposes, simply follow the steps above to be added to Moneris Solutions Corporation Do Not Call List. If you have any questions or comments regarding this Do Not Call Policy, please contact privacyofficer moneris. Search Search Search Close. Get Started.
Search Search Search. Industries Back. Solutions Back. Services Back. Support Back. About Login Back. Contact Us. Lightning deal icon Interested in becoming a Moneris Customer? Click Here About Promotion. Nature of your request? Name of person submitting the complaint. Merchant business name. Merchant street address. Postal code. Phone number.Don't have an account? Sign up. Reset Password. Verify Account. There is also a QA version of the Merchant Resource Centre site specifically allocated for you and other developers to use to test your API integrations with the gateway.
Also, please be aware that other merchants are using the test environment in the Merchant Resource Center.
Therefore, you may see transactions and user IDs that you did not create. This applies to processing Refund transactions, changing passwords or trying other functions.
The test environment has been designed to replicate the production environment as closely as possible. One major difference is that Moneris is unable to send test transactions onto the production authorization network. Therefore, issuer responses are simulated. Additionally, the requirement to emulate approval, decline and error situations dictates that certain transaction variables initiate various response and error situations.
The test environment approves and declines transactions based on the penny value of the amount sent. For a list of all current test environment responses for various penny values, please see " Penny Value Simulator " NOTE: These responses may change without notice. Check the " Penny Value Simulator " regularly to access the latest documentation and downloads. When testing, use the test credentials provided in the following tables with the corresponding lines of code, as in the examples below.
Because of security and compliance reasons, the use of live credit and debit card numbers for testing is strictly prohibited. Only test credit and debit card numbers are to be used. To test general transactions, use the following test card numbers:. Sign up Reset Password Verify Account.
Looks like you haven't added any pages to your favourites yet. Click the to add one! My Profile.Moneris updates pricing and product assortments on a regular basis as a result of a variety of factors, including, but not limited to, market and competitive forces, and reserves the right to change pricing and product assortment at any time without notice.Moneris - Easy, Reliable, Secure Payment Processing
There may be certain orders that we are either unable to accept or must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Possible circumstances involving our canceling an order may be limitations on quantities available for purchase or inaccuracies or errors in product or pricing information. All prices quoted exclude sales tax.
Federal, Provincial and Harmonized sales tax will be added to purchases where applicable, based on the "Ship to" province. Due to market conditions, all prices shown are in effect at the date of website visit and are subject to change without notice.
The online presentation of the goods available on shop. It is your order of goods via shop. When an order has been processed on shop. Note that this confirmation of receipt does not constitute an acceptance of your offer to enter into an agreement over the sale of goods on shop. Acceptance of your offer shall take place only if Moneris provides you with an order confirmation in writing or by email for the goods confirmed, or, in the alternative, upon delivery of goods.
If your order is incorrect you must contact us within 10 business days of your order to correct the sale.
Moneris Checkout delivers greater payment security, flexibility and control for online businesses
If you are an existing Moneris merchant, you may also place your order by calling our Service agents and you can then choose to pay for your order through direct debit of your bank account or as otherwise provided in your merchant agreement with Moneris. Your credit card will be charged immediately after you placed your order. If Moneris is not able to fulfill your order for any reason, your credit card will be refunded. All of shop. This SSL certificate indicates that a third party has verified the identity of Moneris and set up an encrypted line of communication between you and shop.
This means that your credit card number is automatically transferred as part of the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process.
A CVV is a digit code located on all current credit cards and is used as additional verification to ensure that the cardholder is in possession of the credit card being used.
If you have any concerns about the security of shop. If a tracking number is provided by the shipping carrier, Moneris will update your order with the tracking information. Note that some orders may not include tracking numbers. You may also check the status of your order by logging into your customer account. Moneris strives to ensure that every item displayed on shop.
However, should an order be processed for an item that is not available, you will be contacted by email and refunded the total amount of your order through your original payment method. Due to high demand, some items may not be in stock at the time you place your order. In this case, you will be notified and the item you have ordered will be placed on backorder and delivered to you upon receipt of the stock as well as upon receipt of the payment.
Stock on backorder is not subject to an additional delivery charge. Moneris currently ships with competitive rates and reasonable delivery times across Canada. Shipments outside of Canada are not available at this time. Shipping costs from shop. Shipping charges are based on our transport contractor's standard courier rates.
To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, adding your shipping information will calculate your shipping cost. Orders received before PM EST are shipped on the same business day, excluding weekends and holidays.